Skip to main contentRemoving a Learner
- Select the learner(s) in the Enrolled Users list.
- Click Remove User(s).
- Confirm the action.
When can learners be removed?
Learners can only be removed if they:
- have not started any courses
- have not completed training
If a learner has started training, they cannot be removed.
Group Leaders cannot remove other Group Leaders.
Reclaiming Seats
Removing a learner who has not started training will free up the seat for another learner.
This allows you to reclaim seats when a learner cancels or does not attend.
⚠ Important Warning
Deleting a learner from a group permanently deletes their account.
Only remove users who did not attend your course.
Why removal is restricted after course access
Once a learner starts a course, their account cannot be removed or reassigned.
This ensures:
- learners retain ongoing access to resources
- training records remain accurate
- platform costs remain affordable for instructors
