Removing a Learner
- Select the learner(s) in the Enrolled Users list.
- Click Remove User(s).
- Confirm the action.
When can learners be removed?
Learners can only be removed if they:- have not started any courses
- have not completed training
Reclaiming Seats
Removing a learner who has not started training will free up the seat for another learner. This allows you to reclaim seats when a learner cancels or does not attend.⚠ Important Warning
Deleting a learner from a group permanently deletes their account. Only remove users who did not attend your course.Why removal is restricted after course access
Once a learner starts a course, their account cannot be removed or reassigned. This ensures:- learners retain ongoing access to resources
- training records remain accurate
- platform costs remain affordable for instructors