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Adding & Managing Learners

Ask the learner to:If the email address was incorrect, remove the user and add them again.
Yes. If the email address already exists on the platform, the user will be added to your group and sent a welcome email.
Common causes include:
  • incorrect column headings
  • wrong column order
  • formatting errors in email addresses
  • hidden formatting added by spreadsheet software
Required column format: user_email; user_pass; first_name; last_name💡 Tip: Google Sheets often exports cleaner CSV files than Excel.
A random password will be generated and the learner will set their own password when they log in.

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Seats & Access

A seat allows one learner to access assigned courses. Each learner added to your group uses one seat.
No. Seats are assigned to individual users and cannot be transferred.
Yes. You may remove a learner only if they have not started any courses. ⚠ Removing a learner permanently deletes their account.
Learners cannot be removed if they:
  • have started a course
  • have completed training
  • are a Group Leader

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Tracking Progress & Certificates

No. Course completion is tracked automatically. However, you can manually mark lessons or courses complete if needed.
Certificates are generated automatically when a course with certification is completed. Learners can download certificates from their account page. You can also access certificates from the progress view.
No. You can monitor their progress at any time from the admin area.

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Instructor Accounts & Trials

Instructor accounts are provided at no extra cost when you manage a group of learner seats. They include full access to the learning content.
Trial learners lose access to courses. Your instructor account may remain active so you can return later and explore new content. Contact support if you would like to continue using the platform.

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Emailing Learners

No. Group emails are sent using BCC to protect privacy.
This helps prevent emails being flagged as spam. Replies will go directly to you.

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Technical Issues

Confirm:
  • the learner is in the correct group
  • they are logged in with the correct email
  • their account has not expired. They can check this in their profile.
Courses work best in modern browsers:
  • Chrome
  • Edge
  • Firefox
  • Safari
JavaScript must be enabled.

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Still need help?

If you need assistance, start a chat or contact help@researchanimaltraining.com